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    POSTAGE AND PACKAGING
    PACKAGING
    Greeting cards can be hand written and if you have not chosen a greetings card from our store, we can still hand write a note to go along with your gift.  Enter your card message at the provided text box at the checkout.
    SHIPPING 
    We use Royal Mail for all deliveries and our prices depend on the weight of the parcel.
    UNITED KINGDOM
    Standard Envelope (Royal Mail First Class) Up to 100g - £1.75
    Standard Small Parcel (Royal Mail First Class) 100g – 1kg - £3.95
    Standard Small Parcel (Royal Mail First Class) 1kg – 2kg - £5.95
    Standard Medium Parcel (Royal Mail First Class) 2kg – 5kg - £10.95 
    IRELAND
    Standard Envelope - Ireland Shipping Up to 100g - £2.55
    Standard Small Parcel  - Ireland Shipping 100g – 1kg - £6.95
    Standard Small Parcel  - Ireland Shipping 1kg – 2kg - £11.95
    Standard Medium Parcel - Ireland Shipping 2kg – 25.0 kg - £16.95 
    EUROPE
    Standard Envelope - European Shipping Up to 100g - £2.55
    Standard Small Parcel  - European Shipping 100g – 1kg - £7.95
    Standard Small Parcel  - European Shipping 1kg – 2kg - £12.95
    WORLDWIDE
    Standard Envelope - Worldwide Shipping Up to 100g - £2.95
    Standard Small Parcel  - Worldwide Shipping 100g – 1kg - £10.50
    Standard Small Parcel  - Worldwide Shipping 1kg – 2kg - £16.50
    DELIVERY ESTIMATES
    Once you have placed your order you will receive an automated confirmation email.  We aim to have all orders dispatched within two working days and all orders will be sent by Royal Mail First Class.
    UK customers should expect their delivery 1 – 3 working days after dispatch
    Republic of Ireland customers should expect their delivery 1 - 7 working days after dispatch
    European customers should expect their delivery 2 – 7 working days after dispatch.
    Please note: Items purchased after 5pm on Friday and over the weekend may not be dispatched until Monday.
    RETURNS
    If for any reason you are not happy with your purchase, please contact us within 5 working days of receiving your order via email info@no35oaklane.com outlining the reason for your return. The order must be returned to us within 14 working days of receiving it. Items must be returned with the all tags and labels intact and in an un-used and re-salable condition. Your statutory rights are not affected by our returns policy. No. 35 Oak Lane reserves the right to refuse an item if it's determined it has been used and suffered wear and tear. Refunds will be credited to your original method of payment.
    Please send your return order to:
    No. 35 Oak Lane
    35 The Oaklands
    Glenshane Road
    Claudy
    Co. Derry
    BT47 4FF
    Return delivery costs will be the responsibility of the customer. Please note that the item(s) are your responsibility until they reach us. We recommend that you use a courier service or Royal Mail’s registered post, keeping a note of the reference number.